Shipping, Returns & Payment Policy (Australia)
Effective Date: 13/4/2026
Business Name: Sandford Group – Trading as Au Prospecting
ABN: 85 772 260 228
- Shipping Policy
1.1 Processing Times
Orders are typically processed and dispatched within 1–3 business days after payment is received. Processing times may vary during peak periods or promotions.
1.2 Shipping Methods & Delivery
We offer shipping within Australia via reputable carriers (e.g. Australia Post or courier services).
Estimated delivery times:
- Standard Shipping: 2–8 business days
- Express Shipping: 1–3 business days
Delivery timeframes are estimates only and may vary due to factors outside our control.
1.3 Shipping Costs
Shipping costs are calculated at checkout based on your location and order size unless otherwise stated (e.g. free shipping promotions).
1.4 Order Tracking
Where available, tracking details will be provided once your order has been dispatched.
1.5 Risk & Delivery Issues
Risk in goods passes to you upon delivery. If your order is lost or damaged in transit, please contact us promptly so we can assist.
- Returns & Refunds Policy (ACL Compliant)
2.1 Your Rights Under Australian Consumer Law
Nothing in this policy excludes your rights under the Australian Consumer Law.
Under the ACL, you are entitled to a remedy if a product:
- Is faulty or defective
- Is not of acceptable quality
- Is not fit for its intended purpose
- Does not match its description
If a product has a major failure, you are entitled to:
- A refund or replacement, and
- Compensation for any reasonably foreseeable loss or damage
If the failure is minor, we may choose to:
- Repair the item, or
- Replace the item
2.2 Change of Mind Returns
We may offer returns for change of mind at our discretion, subject to the following conditions:
- Request made within 14 days of purchase
- Item is unused, in original packaging, and in resalable condition
- Proof of purchase is provided
Customers are responsible for return shipping costs unless otherwise stated.
We reserve the right to refuse change-of-mind returns that do not meet these conditions.
2.3 Non-Returnable Items
Unless required under the ACL, we do not accept returns for:
- Used or damaged items not due to a fault
- Clearance or final sale items
- Personalised or custom-made products
2.4 Return Process
To request a return, please contact us at sales@auprospecting.com.au with:
- Your order number
- Description of the issue
- Photos (if applicable)
We will provide instructions on how to return your item.
2.5 Refunds
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error or a faulty product.
2.6 Exchanges
We only replace items if they are defective or damaged, unless otherwise agreed.
- Payment Terms (Online Store)
3.1 Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- PayPal
- Other methods, e.g. Afterpay, Stripe, Apple Pay
3.2 Payment Processing
All payments must be made in full at the time of purchase. Orders will not be processed until payment is received and confirmed.
3.3 Pricing
All prices are listed in Australian Dollars (AUD) and include GST (where applicable), unless otherwise stated.
We reserve the right to change prices at any time without notice.
3.4 Order Confirmation
You will receive an order confirmation email once your purchase has been completed. This does not guarantee acceptance of your order.
We reserve the right to cancel or refuse any order, including due to:
- Pricing errors
- Stock availability issues
- Suspected fraudulent activity
3.5 Payment Security
We use secure payment gateways to protect your information. We do not store your full payment details.
3.6 Promotions & Discounts
Promotional codes must be applied at checkout and cannot be applied retrospectively. We reserve the right to modify or cancel promotions at any time.
- Contact Us
If you have any questions regarding shipping, returns, or payments, please contact:
- Email: info@auprospecting.com.au
- Business Name: Sandford Group, Trading as Au Prospecting
- Address: P.O Box 761, Caboolture QLD 4510
